Returns & Exchanges

We want you to enjoy every sip of your BrewDog experience, but if your order arrives damaged or incorrect, we are here to help. Due to the perishable nature of our products, we offer returns and refunds on a case-by-case basis to ensure maximum freshness and quality.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For damaged or incorrect items, please attach clear photos of the packaging and product labels to help us resolve the matter quickly.

• 3.
  Await Authorization

  Our team will review your request and provide a return authorization or confirm if a replacement is being dispatched immediately.

• 4.
  Receive Refund

  Once approved, your refund will be processed back to your original payment method within 5-7 business days.